This FAQ page is constantly updated. If you would like to suggest a question to be included here, please post it in the Comments section below or contact me. Thank you.


For how long can I transfer between operators during one single trip?

Can I transfer between operators if I’m using a single ticket?

How many transfers can I do within one trip if I’m using an integrated ticket?


Can I share a multiple-trip ticket?

If my paper ticket is damaged, can I get a new one?

I bought the wrong ticket. Can I get a refund?

Can I buy tickets online?

When do tickets expire?


I lost one of my belongings. Where can I find it?

I have been verbally, physically or sexually assaulted whilst I was taking public transport. Where should I make a report?

Cycles and scooters. Can I take them with me?

Hola Barcelona

Is it worth?

How long is it valid for?

Is it integrated?

Can I use it for touristic buses or lines?

Can I get a discount?

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